Refund policy

Return Policy for Wolf Guitars Australia

1. General Information

Wolf Guitars Australia stands behind the quality of our electric guitars and basses. Each instrument is hand-set up by professional luthiers and thoroughly inspected before shipment. We understand that buying an instrument online is a big decision, so we offer a fair and transparent return policy to give you confidence in your purchase.

2. Returns and Refunds

2.1. Eligible Returns We accept returns in the following circumstances:

  • The instrument arrives damaged or defective due to manufacturing faults.
  • The item you received does not match the description or specifications outlined in your order.
  • Australian Consumer Law applies, entitling you to a repair, replacement, or refund.

2.2. Exclusions We cannot accept returns for:

  • Change of mind or incorrect choice.
  • Damage caused by improper handling, misuse, or unauthorised modifications.
  • Minor cosmetic variations in wood grain or finish, as these are natural features of handmade instruments.

3. Timeframes

  • Damage/Defect Claims: Notify us within 7 days of receiving the item.
  • Return Shipping: Approved returns must be shipped back to us within 14 days of approval.

4. Return Process

  1. Contact Us: Email us at contact@wolfguitarsaustralia.com with your order number, photos of the issue, and a description of the problem.
  2. Approval: We will assess your request and provide a return authorisation if the item is eligible for return.
  3. Return Shipping:
    • Australia: We cover shipping costs for defective or incorrect items.
    • International: The customer is responsible for return shipping costs unless the item is defective or damaged in transit.

5. Refunds

  • Refunds will be processed within 7 business days of receiving the returned item in its original condition.
  • Refunds will be issued to the original payment method.
  • For international returns, customs duties or taxes are non-refundable.

6. Repairs and Warranty

All Wolf Guitars Australia instruments are covered by a limited 1-year warranty against manufacturing defects. This warranty does not cover:

  • Normal wear and tear (e.g., fretwear, strings, finish aging).
  • Damage caused by environmental factors like humidity or temperature.
  • Unauthorised repairs or modifications.

7. Important Notes

  • Instruments must be returned in their original packaging with all included accessories (e.g., hard case, strap, Certificate of Authenticity).
  • For international customers, we recommend using a tracked and insured shipping method to protect your return.